Thank you for choosing The Swift Market for your shopping experience. We are committed to delivering your purchases safely and efficiently. This comprehensive shipping policy ensures transparency and sets clear expectations for all deliveries.

1. Order Processing

- Standard processing time: 1-3 business days after payment confirmation
- Peak season processing (November 15 - January 15): 2-5 business days
- Business days exclude weekends and major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
- Orders placed after 2:00 PM EST will begin processing the following business day

2. Shipping Options & Rates

Standard Shipping (Complimentary)
- Free shipping on all orders, no minimum purchase required
- Tracking included with every shipment

Express Shipping (Additional Fee)
- Next Day Air: Order by 2:00 PM EST for next business day delivery
- 2-Day Express: Guaranteed delivery within 2 business days
- Rates calculated at checkout based on destination and package weight

3. Estimated Delivery Times

Domestic Shipping (United States)
- Standard: 5-7 business days
- Alaska & Hawaii: 7-10 business days
- U.S. Territories: 10-14 business days

North American Shipping
- Canada: 7-10 business days
- Mexico: 8-12 business days

International Shipping
- Europe: 10-15 business days
- Asia Pacific: 12-18 business days
- Rest of World: 15-20 business days

*Note: Delivery times start from the shipping date, not the order date. Customs clearance may add 2-5 business days to international deliveries.*

4. Shipping Carriers & Tracking

- Primary carriers: UPS, FedEx, and USPS, Canada Post, Royal Mail, etc.
- Tracking number provided via email upon shipment
- Real-time tracking available through:
  - The Swift Market website account dashboard
  - Direct carrier website using provided tracking number
  

5. Delivery Address Requirements

Domestic Orders
- Full street address with apartment/suite number if applicable
- City, state, and ZIP code
- Valid phone number for delivery updates
- Special instructions field available for specific delivery preferences

International Orders
- English language address
- Postal code in correct country format
- Valid phone number with country code
- Recipient's tax ID/customs number (where required)

6. Address Changes & Corrections

- Address changes available only within 4 hours of order placement
- $15 fee applies for address corrections after shipping
- Orders returned due to incorrect addresses incur a 15% restocking fee
- Reshipment to corrected address requires new shipping payment

7. International Shipping Policies

Customs & Import Duties
- Recipient responsible for all import duties, taxes, and customs fees
- We provide accurate customs declarations for all shipments
- Shipping charges do not include import fees
- Check your country's import restrictions before ordering

Restricted Countries
- We cannot ship to countries under international trade restrictions
- Current restricted list available on our website
- Some products may have country-specific shipping limitations

8. Package Security & Insurance

Standard Coverage
- All shipments include basic insurance up to $100
- Additional insurance available for purchase during checkout
- Coverage extends until successful delivery confirmation

Lost or Damaged Packages
- Report missing packages within 48 hours of expected delivery
- Claims process initiated within 1 business day of report
- Photo documentation required for damage claims
- Replacement or refund processed within 5 business days of approved claim

9. Delivery Options

Standard Delivery
- No signature required for packages under $200
- Delivery confirmation via email and SMS

Secure Delivery Options
- Signature required for packages over $200 (complimentary)
- Adult signature required for age-restricted items
- Option to require signature for any package ($5 fee)

Alternative Delivery Solutions
- Package holding at carrier locations (free)
- Delivery to Amazon lockers where available
- Package reception at authorized pickup points
- Specific delivery time windows (additional fee may apply)

10. Contact & Support

For shipping-related inquiries:
- Email: contact@theswiftmarket.com
- Live chat: Available on our website 8AM-8PM EST
- Response time: Within 4 business hours